1 reviews | Active since Jan 2013
Online Business Account Application - 8th wonder of the world
<p>Monday 19/06: I app**** online for a business account on Monday. I immediately got an Email requesting for some documents to be uploaded, which I did within 10 minutes.</p> <p> </p> <p>Tuesday 20/06: I went into the branch to follow up on the progress and they got me on the line with some department. I was advised that no one knows how long it will take for the account to be active, that is has to go through 4 different departments. I was also advised that I would be getting an email in the afternoon detailing more documents that I would need to submit. I got nothing.</p> <p> </p> <p>Wednesday 21/06: I called in the evening and was advised to call back in the morning</p> <p> </p> <p>Today 22/06: I am told the application is being cancelled due to a "misunderstanding". I told the supervisor Nabeela to continue to do as they please with this account and refund my R100 deposit to activate the "cancelled" account. I know I will not get it back. I was shocked when she told me that when FNB advertise "swich in under 10 minutes", they actually mean that they create an account number that is only activated after 10 days. When did 10 minutes turn into 10 days????</p> <p> </p> <p>Is there someone that can help me open the account, who can at least pretend that FNB would like to have me as a client?</p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that they provide you with feedback.
Complaint reference number is ***.
Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that they provide you with feedback.
Complaint reference number is ***.
Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
Having spoken to Ntombi since Thursday last week, she called me today to assure me that the account will not be activated anytime soon. #speechless!
Having spoken to Ntombi since Thursday last week, she called me today to assure me that the account will not be activated anytime soon. #speechless!
