Online banking useless

<p>I opened up a Money on Call account which I did online, now I want to cancel the account and I cannot do it online. I called customer service line and had to wait alomg time as the usual "we are experiencing high call volumes ****" why can't you do a forecast and have more consultants, anyway I was told that they need to do verification and need my bank card for verification which I did not have with me as this is a **** separate account for crying out loud, it has nothing to do with my cheque account so why not do verification in another way.</p> <p> </p> <p>If you offer a product online, they make means for the client to make changes online???</p>