Online banking training

Good day

My manager brought over a company and went to FNB Randburg last week Tuesday to do the change of ownership on the bank account. He was told that someone will contact us within 3 - 5 days to come and give us training. The previous owner of the company is sitting in Australia and is struggling to do payments. We contacted FNB from Thursday last week and explain to them that we need someone here urgent. Every time we get told by the call centre that they have sent a new request through and someone will contact us. We are still waiting. We spoke to Thobeka and she said she will get someone to contact us urgently. We are still waiting. Our suppliers are waiting for payment and we can't do anything. Please get someone to contact us urgently. Our Ref nr is: FJL32335.