Online banking telephone ****

<p>Im struggling with my online banking since the new system from fnb where u use your APP for payment appropval came to an effect in OKT. Im phoning Fnb contact centre but im just left om hold every time for 10 minutes then I hang up. I try to phone 2 4 times 2 days in a row- nothing! I then phone premier banking and got through to agent within 1 min. He then said he would put me through to online banking and i was put on hold for 10 min again. Does fnb have a contract with celphone companies just taking our airtime money for free. But I pay for every transaction