Online Banking Support Ability

Hi There,

It is really unfortunate that FNB’s online platform is so extremely lump that it makes doing anything except online banking virtually impossible.

This means that a lot of the marketed products is really not a product that can be used.

Example: Logged out of online banking>No message appears on screen> Call Centre number hidden on website>Cannot reset password via App as same password is blocked>Have to reset profile>have to print and complete and scan and send a document to another regional centre to assist(I do not have access to a printer, hence the online banking solution and doc trial I want to make use of)…>What regional centre do I send it to? Where I am physically or we have our account?>No the waiting game begins.

In the meantime, I get the below email, but I when I click on a rating, nothing happens (I cannot even give a negative review!).

The above is a bit absurd! To make matters worse, there is no after hours or weekend support number to dial.