Online Banking Support

<p>I called the Online Banking support contact number and selected option 1 (for personal banking) and option 3 (for online support). Upon selection of option 3, the call routes back to the welcome message and take me through to the same options over and over. I then selected Option 1 instead of option 3 in hopes to get an agent who can, internally route my call to online support. I spoke to 3 agents. All 3 failed to assist me. The first 2 agents just routed me back to the options that i was having trouble with and the last agent, after i had explained and refused to be sent back the same route informed me that she can't assist. She can only route me to where i am having troubles.</p> <p> </p> <p>I need the following resolved: 1. I need to get hold of online support directly, and not going through the ********** number with the options that do not work 2. You guys to train your people to listen so they can better service their clients 3. You guys need to allow for transferring / escalation of calls within your agents</p>