Online banking service, issue unresolved

RE: Fwd: ***Q - [External Email] [REF:***]

My name is Shevreo Petersen. I have contacted FNB to assist me with online internet banking, I was referred to many departments but until now new significant solution was evident. My request was forwarded on the 29th November 2021, but until now no solution was forthcoming, overall I am satisfied with the service of FNB but just the online banking service, needs to improve on their customer skills.