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hispro H

1 reviews | Active since Aug 2016

18 Aug 2016, 08:38

Online banking revoked twice in 24 hours

<p>I have been revoked to access my account twice in last 24 hours.</p> <p>Been told that there is ********** activity on my account …Took me the better of yesterday to contact FNB and being put through from department to department.</p> <p>Had to take days leave to sort out at N1 City Branch. …..Took FNB team leader 45 mins to sort out in house….. This morning logged on and on my second attempt account frozen again…</p> <p>I wand to compliment FNB in their ability to at the end of every frustrated re-explanation to every new member of your team to then be told…..“We are sorry for your unpleasant experience. You need to speak to ***-Department. Please hold while we transfer you.” ….DONT BE SORRY… FIX YOUR BUSINESS.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Aug 2016, 08:46
Official

Good day werner-de-wet,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 993638.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)