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Samantha D

1 reviews | Active since Aug 2011

26 Apr 2021, 10:17

Online banking not effective-why

All I want to do is reverse two debit orders. I am well aware of the terms and conditions. Why am I unable to do so via online banking, my FNB app is not active, Why am I only getting the same response from a voice prompt, referring to the only option, which is to complete the transactions through the FNB App, I think online banking should also be effective. I need 2 debit orders which are over R5000.00 to be reversed into my account. I do not have a banker and I do not have access to the FNB App. I am also not willing to take time off from work, to go into a branch to be provided with the same feedback. I need urgent assistance with the reversal of the debit orders. Why am I not getting through to a consultant and have to respond to a IVR.

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Replies (2)
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Samantha D's update26 Apr 2021, 12:18
Reviewer Update
Good day, I received the acknowledgement, but I unfortunately cannot wait for 24/48 hours. I need to know what the process is to reverse the respective debit orders, as a matter of urgency, based on the fact that i cannot perform the transactions through online banking. Please contact me on *** or ***, alternatively forward an email outlining the process.
SD
Samantha D's update26 Apr 2021, 14:36
Reviewer Update
I received feedback from Chad Cornelson, where he copied and pasted the process and according to him, the matter is resolved as I received a survey to complete. My concern that I raised, was that 2 debit orders went off my account, as per my transaction history, both over R5000.00. These transactions only reflect on the transaction history, not on my debit orders, along with all the debit orders that went off on the 24 April 2021 and this morning. Why does these specific transactions not appear on my debit orders , with an option to dispute both. I mean it was debited from my account, so it should reflect on my debit orders, with an option to dispute. Even if a do conduct a search with a description of the transaction of the min and max amount, it states that no details can be traced. Is this only applicable on the APP, why not on online banking.