Online banking nightmare!
I was the the sunninghill branch. To register for online banking , the consultants on the phone, online banking call center. Kept me on hold for over 18 freakin minutes, I am a business customer, I have work so do also. This is not service pathetic!!!!!!’
Good day Shimane Kau,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Online Banking for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Shimane Kau,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Online Banking for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)