ONLINE BANKING MESS!!!!

Item: FNB (First National Bank)
Rating: 1
Author: keagan H

So i have been trying to do internet banking and transfer between my account but i keep getting the below error:

Sorry! 01invalid Account Status Error code: 1096 ***

This is extremely annoying as there are things that I need to pay. When rtying to call the call center the machine says that they are closed on a public holiday... SERIOUSLY!!! Even TFG services their people on a public holiday!!!! This service is really pathetic!!!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

25 Sept 2018, 09:18

Good Day Keagan ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply25 Sept 2018, 09:18

Official

Good Day Keagan ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

keagan H's updateReviewer Update

25 Sept 2018, 10:01

wow!! This is absolutely pathetic!! You tried to call me only ONCE!!?? If you had any kind of idea on how customer service works, you would have called again after not getting through. This is really pathetic!!!

keagan H's update25 Sept 2018, 10:01

Reviewer Update