Online banking - meant to be easy but is a mess!

As we would all know by now FNB online banking was down all day yesterday. Ok - not great but FNB apologized and these things happen. Today they meant to be fixed and ready to go. I am just trying to do one EFT but the OTP WILL NOT send through! I have tried it about 6/7 times. The pin either doesn't send or takes 10 minutes to come through. OTP's are meant to be instant! Eventually it became confusing which OTP to use and I input in the wrong ones and have been locked out of my account. I am trying to reset my password but guess what I need for that? Yep - a OTP! I tried the call centre and waited for 10 minutes to get nowhere. Also - the \continue"button on the site will not load no matter how many times I refresh. Honestly I have just had enough! :( Nothing is working on FNB online banking and this is just beyond frustrating. """