1 reviews | Active since Nov 2015
Online Banking link to App Issue
Online banking functionality that requires you to confirm transactions via the app is actually quite stupid especially because this is required even when you have no app linked your account. The dependency on the phone makes the online banking completely useless if you've lost a phone or even when you've forgotten it. Utterly disappointed that FNB would drop the ball on such a simple feature that terribly affects one's experience.
Good Day Siphumelele ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Siphumelele ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***