Online banking issues

I have had issues with my personal and business profiles since last week. Having to change passwords every time I'm trying to log in. I contacted the bank several times sins last week and every time I was told that it will be escalated. My banker (Shasha Nombongo) also don't seem to handle this as a matter of urgency (month end) as I was told that it would take 24 hours for someone to get back to me and this was almost 5 days ago. I am still waiting for someone competent to contact me to sort this out. I just tried to log in again and once again had to reset both business and personal login details. I managed to reset my personal details but can not reset my business profile details. I call online banking just before 18h00. They transferred me to the App division. I spoke to a lady (cant remember her name) and she put me on hold for almost 30 minutes until I decided to hang up. What don't you people understand about the fact that this is a matter of urgency.