Online banking issues

FNB has a serious online problem. I created an online recepient for payment. The recipient is part of a predefined list on FNB's website. So the sytem jumps to this predefined list and puts the predefine recipients name by default. When I try to verify if this recipient is indeed the intend recipient , all account details are not shown. I tried calling the call centre which as as I presumed is busy. Waited for a while and then put the phone down. I then email the call centre , then a consultant calls me an hour later. He mentions that the recipient is correct as per the account details I typed in the website. So asked him to send me an email to assure me this is indeed the correct account details. He says he cannot do that , I need to go to the bank. What the use of the online facility if I need to go to the bank. I told him he need to have this info of the predefined recipients account details visible to all clients on the website, it make sense when you want to compare aplles with apples when making a payment. This is teribble service from fnb. I am am still waiting for that consultant to come back to me. In the meantime I need to pay this recipient. Thanks FNB for nothing.