HB
Henk B

1 reviews | Active since Jun 2016

06 Jul 2016, 15:26

Online Banking Issue (Still) Persisting

<p>So I am clearly not receiving the same reaction as I did after my one-star review was changed to a three-star review (and I can't seem to downgrade again with succeeding updates from my side). So seeing that the only manner that I was able to gain any response from FNB after being ignored for 3 weeks was a one-star review, here goes another.</p> <p> </p> <p>Complaint reference number 944839 still not solved!!! Technician phoned after 1st Hello Peter review and assured me that my online banking will be active after ATM verification. So I drove 12,2km to my closest FNB ATM in order to verify my online banking service with my cheque card (as requested by the call centre operator), only to receive an INVALID STATUS error code!!!</p> <p> </p> <p>3 Weeks</p> <p>4 Unanswered emails</p> <p>2 Unsuccessful branch visits</p> <p> </p> <p>Why!?!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jul 2016, 09:58
Official

Good day revivalistatwork,

Thank you for taking the time to bring this to our attention. We would like to once again apologize for any inconvenience caused.

I have logged another complaint and it has been escalated to Online banking to contact you and rectify the matter, the reference number for the complaint is 957939.

Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)