Online Banking Issue Persisting

<p>Repetition of my reply (Sat, Jul 2, 2016 at 2:47 PM) on mail stream:</p> <p> </p> <p>I am extremely unhappy with the service that I've been receiving with regards to the online banking query!</p> <p> </p> <p>I haven't received any feedback, in spite of my previous question on your preferred method of communication! And I am still not able to log into my internet banking!</p> <p> </p> <p>As mentioned earlier. I don't want to visit the branch before I can be assured that the correct technical department has addressed the issue, as my previous 2 visits to the branch regarding this issue resulted in the consultant repeatedly attempting log-in on their browser (just like I would be able to do on my own browser), deleting and re-creating my profile (to no success) and waiting on the telephone for feedback from the technical division (exactly like I am currently doing per email)!</p> <p> </p> <p>My 1st month with FNB has been a frustrated mess!!! Hopefully this is not an indicator as to the remainder of my experience with the company (if I do choose to continue this customer relationship after this dismal service).</p> <p> </p> <p>I am sure you are able to understand my frustration, and my hope is that you do not interpret it as exaggeration.</p> <p> </p> <p>The complaint outlined above is well suited for a platform such as Hello Peter, and if I haven't received feedback by Monday afternoon, I would unfortunately be forced to take this complaint to the public domain.</p> <p> </p> <p>Regards,<br />CHL Boshoff</p>