Online banking is broken and overall service doesn't seem to be good any longer

<p>Hi FNB,</p> <p>I am quite disappointed with overall experience in last month or so as there seem to be a plethora of technical problems with your internet banking and overall service seems doesn't seem to be up to scratch.</p> <p>For instance, I can't setup monthly card limits on my FNB card as they keep on being reset to R999999 (escalated to FNB week ago, FNB acknowledged it as system bug, still waiting on resolution);</p> <p>- Next, there is a pending transaction on my acc. from 2,5 weeks ago (Vida Caffe), which was supposed to be processed as every other transaction, however, your call centre consultants are trying to convince me that this transaction will “disappear” once Vida Caffe does their monthly banking. I would believe that story if all transactions I had with the same company (same branch) this and previous week, where still pending on my account but that is not the case.</p> <p>- Then, after resolving nightmare with Uber, I’ve disputed two of their unauthorised transactions on my account; one was immediately reversed via phone with assistance of one of your ***** specialist, another one is still present on my account; when will FNB reverse that one as well? (I’ve logged dispute in person via your Tygervalley branch).</p> <p>- Next, there is an old home loans statement request (query) on my acc., dated 2015, which was resolved shortly after it was logged, however it is still showing as open/active once I am logged in to the internet banking (I’ve escalated this to FNB, someone phoned me yesterday and am currently waiting on the outcome).</p> <p>- Last, but not the least; when will you do something about that really annoying cookie policy message (“Cookie Policy, We use cookies to provide you with the best possible online experience. Clearing cookies may limit your banking functionality”) which pops out every time I open the FNB internet banking?</p> <p>Even though I really like FNB as the bank, all abovementioned issues are begging to really frustrate me. I am really hoping that someone can get them resolved or at least let me know when will you resolve them, before I start to consider moving all my accounts to another bank.</p>