1 reviews | Active since Aug 2017
Online banking headache!!!
I constantly have to reset my online banking password because it just says "invalid" without reason. The same password I use all the time. I then need to change it again and the same thing happens over and over. I have now experienced this problem for months and can not go to a branch just to waste my time!!! It is utterly frustrating!!!!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have logged a formal complaint on our behalf and have referred it to the relevant department for investigation. They will provide you with feedback.
Complaint reference number *** was issued.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have logged a formal complaint on our behalf and have referred it to the relevant department for investigation. They will provide you with feedback.
Complaint reference number *** was issued.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)