1 reviews | Active since Sept 2016
Online banking call centre terrible
<p>I went to an FNB branch to increase my online payment for my business account.At the bank an fnb consultant helped me call the online banking call centre ,in which at end of the call the online banking call centre consultant said he had fixed everything and I should login again after 2 hours.I did login after 2 hours and I still had the same problem.I had went to the bank again and went through the same process and nothing was done.</p> <p>This is terrible service ,after going to the bank and spending all this time.</p>
Good day Mr. terence-taedza-machiha
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. terence-taedza-machiha
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***