Online Banking Beneficiaries Disappear

I was just on the phone for more than 10 minutes and was transferred back and forth.<br> On my FNB Online banking, my beneficiaries seem to have disappeared. FNB says the beneficiary has expired. I pay the beneficiary monthly, but it has now disappeared.<br> Another beneficiary that I pay monthly has a last paid date of Feb 13. I also pay this beneficiary monthly including last month. <br> FNB can't seem to give me an answer. This is just lousy service and how does FNB have the authority to delete my beneficiary and why does it not update the last paid date.<br>