Online Banking App Validations

Good day who ever may be responsible enough to listen to my assistance request as what i have been told is totaly unacceptable had an online profile with your bank prior to opening a bank account with you guys and after I open a bank account that I deposited money to activate it my banking app is deactivated i have been taken from pillar to post just to validate it and abling me to use it and link it to my paypal account. Your branch in Sammy Marks is unable to assist me and your online fnb banking app specialist drops a call on me by advising me to contact you easy access department with any provided information on how to contact them so are you saying that im no a valid customer and I should find my own way in dealing with this cause your service does not reflect a world class service that you advertise. Note the bank Account Number - *** Note the reason I closed my account in 2017 was due to this type of service that Im going through again I thought you were a world class banking institution that gaters for all individuals under their service but the couple of day have been asking my self if the choice to reopen my bank account with you guys was effective as I could have moved my services to American Express or Western union I would have been absolutely happy