1 reviews | Active since Sept 2018
Online Banking and Card Block
I have arrived in the USA for a 6 month vacation. Before departing I visited First National Bank to activate my card and online banking. This was done with the manager. I arrived in Salt Lake City and after one week my card was declined and my online banking blocked. I am not stranded with no money or access to my account. I am unable to pay my accounts and away for 6 months. It is a total disaster as I cannot even enjoy my holiday
Good Day Heather Greene,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Heather Greene,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***