1 reviews | Active since Feb 2015
ONLINE BANKING
Good day<br> <br> I had a smart account with FNB 2 years ago, March this year I got a cheque account as well as online banking and a credit card.<br> <br> The smart account still reflect on my online banking so I decided to report it to FNB, they called me and said that I need to remove it myself.<br> So I did, but it still reflects and its getting irritating.<br> <br> I had a classic credit card, upgraded to Gold about a month ago, still haven't received my new card and the classic credit card also still reflect on my online banking, they didn't stop/cancel it.<br> <br> Its useless to try and contact them regarding this.<br> Their online consultant told me I should call them to see where my card is. First of all I AM NOT GOING TO CALL YOU, YOU WILL CALL ME.<br> <br> Its a disgrace to even say that FNB has good client relations.<br> <br> I need my smart account and old classic credit card to be taken off of my online banking, otherwise I will go to another Bank that's actually interested in my needs.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.
The reference number is 813787.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.
The reference number is 813787.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
