TJ
Tyron J

1 reviews | Active since Feb 2015

17 Nov 2015, 14:13

ONLINE BANKING

Good day<br> <br> I had a smart account with FNB 2 years ago, March this year I got a cheque account as well as online banking and a credit card.<br> <br> The smart account still reflect on my online banking so I decided to report it to FNB, they called me and said that I need to remove it myself.<br> So I did, but it still reflects and its getting irritating.<br> <br> I had a classic credit card, upgraded to Gold about a month ago, still haven't received my new card and the classic credit card also still reflect on my online banking, they didn't stop/cancel it.<br> <br> Its useless to try and contact them regarding this.<br> Their online consultant told me I should call them to see where my card is. First of all I AM NOT GOING TO CALL YOU, YOU WILL CALL ME.<br> <br> Its a disgrace to even say that FNB has good client relations.<br> <br> I need my smart account and old classic credit card to be taken off of my online banking, otherwise I will go to another Bank that's actually interested in my needs.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Nov 2015, 14:26
Official
Hello Tyronwjones,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.

The reference number is 813787.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)