1 reviews | Active since Nov 2015
Online Banking
"How can we help you" Well!! I have been trying to register an online banking profile for my business accounts for over 6 months!! Yes... 6 months!! NO ONE has ever got back to me! I go through the registration process and wait, and wait, and wait! Today I finally lost my patience when I tried to contact my private wealth bankers about this AGAIN! however, both of them are out of office, and have been for a few days. I then got passed from 1 dept to the next, for 55mins on the phone. Every time, being told i need to speak to another dept... each time being put through to the wrong dept by an FNB rep!! WHAT THE HELL IS GOING ON??? I hva e now AGAIN registered online banking and AGAIN i sit and wait for a rep to contact me!! 6 MONTHS!!!! I have been a Barkleys / FNB customer for 30 years, but I think it may be time for a change!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
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