Online banking

Hi, my account was locked by the ***** department. I tried sorting it out for the last week. I have spoken to 4 different agents and yet nothing has still been Resolved. My personal account and the business account has been blocked from entering into online banking. I have been given reference s as well for all the calls I made, today I spent over R300 on airtime trying to resolve my issues. My employees s are not going to be paid because of FNB. They are taking my kids and employees food out of the mouths. I am still waiting for this issue to be resolved. FNB claims to be the number one bank in South Africa. I totally disagree with that statement. I hope my problem will be seen too so my family and employees can eat a plate of food.