Online Banking

Hi,

This morning I tried to log onto my online banking via a PC, It stated that the username and password I tried to enter was incorrect ( Both were 100% correct ). I then tried to change the username & password & it then stated that the ATM pin I am trying to enter is incorrect ( The pin is 100% correct as well ). I've tried this twice & it stated upon my 3rd failed attempt my card will be blocked, well without even have attempted a 3rd time my card has been cancelled. This is an unnecessary inconvenience, I don't have the time to go into the bank & wait in long lines to have this issue resolved, which is not even my fault in the place. I have complained numerous times over the years that your online banking portal/banking app has a glitch whereby at some point it does not recognize the username & password I key in even though I am 100% sure that they are correct. I am now sitting with a bank card I cannot use & now sit with the burden of having to run around & possibly drag myself to branch to have this issue resolved which could be easily avoided had you not had this stupid system glitch. I need this sorted out TODAY.