Online Bank Statements

Needed to get 3 months recent bank statements so I went online, downloaded ( Last 3 statements) Opened it and saw it was dated from March till June, also further saw my old address was on the statements, something I can remember taking off from work to go and sort out. Called in and spoke to Nadine and she told me my account on quarterly statements (like I work for FNB and understand company jargon) Anyway, she advised me I need to speak to enquiries and they'll assist me with the statements as well as the address.. After waiting about 3 inutes, someone answered but said nothing(mute the call perhaps) and after a while just hung up. I called again but didn't bother to complain about that cause as usual, It will fall on deaf ears, Spoke to another lady and asked her to put me through. Eventually I got through to Zikulelo and explained to him what I was told, he asked me in a shocking response 'who told me my account on quarterly) as if i'm lying. He told me he can get my statements now but I need to pay R40 a statement (really now???? You already charge me more than R200 a month on bank charges) I asked him about the address and he said that's KYC and will put me through..Righto, here we go again. Another waiting game .... I decided to do this what i'm doing now rather and while I was busy typing this, I was on hold..... I was kept on a hold for a lengthy 14 minutes(Yes I have plenty of airtime to waste in a time like this) I got through to a lady and she told me to hold as well....Guess what???? I'M STILL HOLDING .... Why must a customer go to such lengths to get the service they need that we pay you guys each and every month for? Do I need more digits to reflect in my bank account to get the service I need??? This was a waste of time as no one helped me, The only way I was helped today was by getting upset as something so simple as customer service. While I was on the phone and querying my info, I heard how the consultant was having a conversation with her colleague and briefly muting the phone in between to respond to the colleague whereby it was followed by short silences and me having to ask 'are you still there'

This is really unprofessional and now that I actually needed your help, something I never do, I get this service and i have been with your bank for more than 10 years.

I am really disappointed FNB and today, you did not help me.