Online Applications a waste of Time

I requested an overdraft for my facility and on the 29th August emailed to the department concerned, then was phoning that department to find if they recieved all my documents and by wednesday it was still not actioned, I then phoned the bank to enquire and I was then told due to them not getting hold of the HR dept it was cancelled.<br> <br> My question is how many times did they phone my employer to verify???<br> <br> Applying for the account was a very painful experience as I ended up going to brach to activate my account and rather stand in a queue, this online is the WORST THING THAT HAS EVER HAPPENED TO THEM, I MUST CONSIDER OTHER BANKS......