Online Application takes 6 weeks!

On 22 June - I asked my finance manager to apply online for an FNB business account. Documentation was emailed to him for completion, however as I am the Director I had to complete it. This process went on for 4 weeks between FNB and myself as they kept asking me for documents I had already signed. They also could not get it into their heads that although my finance manager had initiated the application they now needed to deal with me. Finally however on 16th July a welcome letter was sent to my finance manager informing us the account had finally been opened and a card issued. BUT after all the above FNB issued the card in my finance managers name who was even registered as the account owner/holder despite my name, details etc being all over the application and my signatures being on the mandate! So right now I cannot use this account to transact in any way and despite repeated calls to FNB am told that I must still wait another 5-7 days for resolution.