Online accounting opening and then standing in 2 q

Hi....I have been with FNB (which was Barcklys bank those years) for over 20 years and had no major problems with your institution. So I convinced my wife to go from ABSA and Investec and open an account at FNB, She did the online account creation and faxed/emailed the necessary documents.<br> When she went to pick up her card(s), she was placed in a queue, which is understandable. By collecting the card, she was placed in another queue (for more then 20 mins) because the account had a block on it and must see a consultant. She evetually left without the card, and is now considering of staying with Investec. Now whats the use of the online facilities, if you still have to spend almost an hour in the bank to activate the account? And one more thing, this branch is way to small for the amount of people it is servicing. It is always a bad experience when I need to visit the bank because of the amount of people vs the amount of consultants.