Online account application
<p>I opened the account with FNB on the 15/03/2017 & my card was delivered on the 23/03/2017. on the 24/03/2017 my salary was transfered in my account & I phoned their call centre to insure that everything is in order. they assured that all is in order and even the cellphone banking, to my shock I went to the Garage Saterday afternoon to put petrol when i have to pay the card said contact the bank, the embarassment & the insult I received I can surely not mention. As if is not enough i started receiving notifications that my debit orders are not going through, Sunday morning I went to fnb atm in silverton & phoned the call centre again, they told me the problem is with the card that need to be activated which they activated but still could not withraw, phoned them again the trasfered me from one dept to another with no help, until I decided to go to the branch this morning which they told me the ID was unclear, really I spoke to their consaltants for more than a hour on friday & sunday no one told me this? as if the stress is not enugh my car insurance is cancelling my insurance cause of this insidence as for other debit orders I dont know what to say, I am very heart broken with this incompitance & I honestly regret why I opened this account. My advise to them is to train their consaltance.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
***
Tel number: *** (option one)
