Online *****

FNB ***** on my account. An unauthorised transaction went through my account. I contacted the ***** department on the 8th of January 2024. They blocked the card and said the ***** department will get back to me. I have had no feedback and cannot use that account. I tried to call in and was holding on for 13 minutes, eventually said hello to someone just to be cut off. I need the amount reversed to enable me to use my account. I'm not even sure how it is possible for a transaction to go through without verification.