Ongoing terrible service and non resolution of issue

So it's a week later and my account is only partially sorted our from my complaint last week. And I am being charged more interest fees and account fees. If i do not have a positive balance of R528 in my account asap I will be contacting whoever I can including the ombudsman. This is ridiculous I cannot believe that after two reviews and three phone calls I am still being charges when I shouldn't be. FNB is absolutely the worst bank ever. Sort yourselves out asap and give me my money back before Thursday I need the money that was trf you me that has now been eaten at due to unwarranted charges !!!! This is disgusting I am a good client I pay on time...... I absolutely cannot believe this.