Ongoing Poor Service from FNB – Funds Withheld Since 2 April

Title: Ongoing Poor Service from FNB – Funds Withheld Since 2 April I am extremely disappointed in the level of service received from FNB, and it appears that this is not an isolated incident but part of a broader pattern of poor service. My funds have been under “verification” since 2 April, despite submitting all required documents, including my payslip and an official confirmation letter confirming the source of funds. This income is from the same company that has consistently paid me. To date, the funds have still not been released. There has been no clear or proactive communication from FNB regarding any issues with the documents or their format. Today alone, I visited the branch four times, only to be told repeatedly that telephonic confirmation could not be obtained. This is unacceptable, especially considering that all supporting documentation has already been provided. The lack of urgency, poor communication, and failure to resolve this matter raises serious concerns about FNB’s service standards. Based on my experience, this reflects a broader issue of inefficiency and inadequate customer service. This delay is severely impacting me, as I urgently need access to these funds for medical expenses. I request immediate intervention and the release of my funds without any further delay.