JW
John W
1 reviews | Active since Jul 2011
22 May 2021, 15:11
Ongoing lack of customer service
I recently opened a Business Zero account. FNB claims it comes with a free sim card, including data & voice minutes. Don't believe it. The sim card is impossible to activate. The instructions they send make no sense. The help desk number they provide is wrong. And nobody ever responds to queries. Rather go to Capitec or ABSA. Or anywhere else.
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John W's updateReviewer Update
24 May 2021, 11:32Why - SERIOUS QUESTION, TO WHICH I EXPECT AN ANSWER - why does FNB insist on wasting as much of my time as humanly possible? Why was your response here a "private" message, meaning that I had to waste even more of my valuable time logging in to read it, merely to find that you didn't actually provide any actual solution (as usual)? The fact that you have logged another formal complaint is completely meaningless. Because none of your people ever do anything, or provide an actual solution. You just spend your days spinning round and round, aimlessly, doing nothing but wasting everybody's time.
JW
John W's update24 May 2021, 11:32
Reviewer Update
Why - SERIOUS QUESTION, TO WHICH I EXPECT AN ANSWER - why does FNB insist on wasting as much of my time as humanly possible? Why was your response here a "private" message, meaning that I had to waste even more of my valuable time logging in to read it, merely to find that you didn't actually provide any actual solution (as usual)? The fact that you have logged another formal complaint is completely meaningless. Because none of your people ever do anything, or provide an actual solution. You just spend your days spinning round and round, aimlessly, doing nothing but wasting everybody's time.