Ongoing Issue with Home Loan Statement - Escalation Required

FNB Home Loans & Online Banking Team.

Over the past two months regarding my home loan statement. I have been attempting to retrieve this statement so that FLISP can make payment into my account, as well as the developers of my property. Despite numerous calls and attempts to resolve this issue, I have not received the assistance I need.

Each time I attempt to register on the home loans section of your app, I receive an error stating that I have multiple accounts. After contacting your call center, I was informed that agents are prohibited from sending statements via email. Additionally, when I visit the branch, I am constantly referred back to the app, which has failed to assist me. It appears that your internal systems do not allow branch employees to generate a statement either, which is highly frustrating.

The lack of service assistance and the continued back-and-forth have left me considering switching to another bank, as this level of customer service is unacceptable. I urge you to escalate this matter and resolve it as soon as possible.

Please provide me with the necessary home loan statement immediately, as this delay is affecting my ability to process the FLISP payment and meet my financial obligations.