1 reviews | Active since May 2017
Ongoing Frustration with Unresolved Issue and Poor Service
Dear FNB Customer Support,
I am writing to formally lodge a complaint regarding the extremely poor service I have received in relation to my personal interest rate and the handling of my queries via your secure chat. As a customer who has been with FNB for over a decade, I am deeply frustrated and disappointed with the lack of urgency, follow-up, and proper assistance I have encountered.
On the 16th of August, I was contacted by your team (reference RR***) to confirm that my interest rate would be reduced from 19.25% to 17.50%. However, it has been over three months now, and this change has still not been app**** to my account. What is even more frustrating is that I have repeatedly raised this issue through your secure chat platform since September, but nothing has been done to resolve it. I have not received any meaningful updates or solutions, and the assistance provided has been far from satisfactory.
Despite my multiple attempts to get this matter addressed, I continue to be overcharged due to the incorrect interest rate being app****, and the lack of action on your part is unacceptable. My current interest rate should be 17.00%, yet I am being charged 18.75%. This is a direct result of poor service and an ongoing failure to resolve what should have been a simple matter.
It is deeply concerning that, as a long-time customer, I am experiencing such disregard for my concerns. FNB's slogan is “How Can We Help You?” – but based on my recent experience, it is clear that this is not being lived up to. I feel ignored and undervalued, and it seems that my issue is not important to your team.
I am extremely dissatisfied with how this issue has been handled, and I expect the following actions to be taken immediately:
1.The correct interest rate of 17.00% to be app**** to my account as originally promised. 2.A a rebate for the overcharges that have occurred over the past three months due to your failure to adjust the rate. 3.A formal explanation for the lack of action and the unacceptable delays in addressing my concerns.
I trust that this complaint will be taken seriously and that prompt action will be taken to resolve this matter. I am losing patience with the ongoing poor service and the disregard for my concerns.
I look forward to receiving a resolution without further delays.
I hope this message finds you well.I am writing to express my dissatisfaction with the ongoing issue regarding an overcharge that has not yet been fully resolved. It has been over three months since I first raised this query, and while it was partially addressed, the overcharged amount has still not been credited to my account.Furthermore, this issue has now been dragging on for over a month, with no clear resolution. The constant back-and-forth has been incredibly frustrating, and it is clear that FNB is not giving this matter the attention it deserves.As a loyal client, I feel that my concerns are not being taken seriously, and I am deeply disappointed with the lack of action. I urge you to expedite the resolution of this matter and ensure that the overcharged amount is promptly credited to my account.Thank you for your immediate attention to this matter. I look forward to your swift response.
I hope this message finds you well.I am writing to express my dissatisfaction with the ongoing issue regarding an overcharge that has not yet been fully resolved. It has been over three months since I first raised this query, and while it was partially addressed, the overcharged amount has still not been credited to my account.Furthermore, this issue has now been dragging on for over a month, with no clear resolution. The constant back-and-forth has been incredibly frustrating, and it is clear that FNB is not giving this matter the attention it deserves.As a loyal client, I feel that my concerns are not being taken seriously, and I am deeply disappointed with the lack of action. I urge you to expedite the resolution of this matter and ensure that the overcharged amount is promptly credited to my account.Thank you for your immediate attention to this matter. I look forward to your swift response.