ongoing debit for cancelled policy

Item: FNB (First National Bank)
Rating: 1
Author: brenden M

<p>I took an fnb law on call policy, in October 2016 I cancelled the policy to date I am being debited for this policy. I did go to the branch they confirmed the policy is cancelled and no debit will go off. I also went to my bank paid for a stop order, but still the debit is going off my account. Please help.</p>

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

02 Mar 2017, 09:44

Good day Mr. 2ice4zn

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply02 Mar 2017, 09:44

Official

Good day Mr. 2ice4zn

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

brenden M's updateReviewer Update

02 Mar 2017, 10:02

thank you kindly, I await feedback

brenden M's update02 Mar 2017, 10:02

Reviewer Update

thank you kindly, I await feedback

brenden M's updateReviewer Update

06 Jul 2017, 12:59

I was once again debit for this policy. Please assist

brenden M's update06 Jul 2017, 12:59

Reviewer Update

I was once again debit for this policy. Please assist