Ongoing Credit Card Irregularities – Transactions Disappearing, Reappearing & Duplicate Charges

Good day, I am submitting this complaint regarding ongoing and unresolved irregularities on my FNB credit card, which have now continued for several weeks without any proper explanation or resolution. 1. Transactions are disappearing and reappearing Amounts that previously disappeared from my pending transactions suddenly reappear again, even after they should have cleared. 2. Paid transactions still show as pending Transactions that should no longer be pending continue to reflect incorrectly. 3. A duplicated transaction has now appeared A transaction I made at Gallery Mall for R310.00 on Sunday, 15 February, has been duplicated, further proving that something is wrong with the system. 4. Pending amounts changed from positive to negative This is highly irregular and shows that the ledger is not balancing correctly. 5. No resolution from FNB through any channel I have tried every avenue: Phone support Email Secure chat A branch visit on 17 February 2026 An email sent by Tim from the Chatsworth branch to the Card Division Despite all of this, the issue still persists. The branch consultant even contacted the Cards Manager, who advised that the transactions “will clear once paid,” which is incorrect, as they have already been paid and continue to reappear. This clearly indicates a system error or software bug within FNB’s card processing or ledger system. If unnoticed, such issues can allow incorrect or *****ulent amounts to pass through a client’s account. I am extremely frustrated and disappointed with the lack of proper assistance. I request that a competent and technically skilled person investigate this matter urgently and be handled with the seriousness it deserves.