Ongoing complaint - ***NF

This is an ongoing complaint - see the reference number on my original complaint.

In regards to my credit card application - I received the letter and have sent it to outstanding documents. The money that taken incorrectly has been refunded. But now, after spending money on the immigration letter that was requested by the card department, I have been told I cannot get a credit card because my salary is paid quarterly and not monthly. This has not been a secret, and FNB were made aware of this when I first app**** last year. Why is only now after I have spent money am I being told this? It is also not listed anywhere as a requirement, only that you need a certain amount for annual salary, which I meet.

I also asked for a manager to call me to dispute this and was told they would! I am still waiting. In addition, after my original complaint I was told I would get feedback. I have had none! I am disgusted by the customer service I am receiving from FNB, especially after moving backs in the last few years. I will happily move back to my old bank should this not be resolved.