SL
Selby L
1 reviews | Active since Nov 2019
11 Nov 2019, 17:11
Ongoing Complaint
After my initial complaint I got a call from FnB a lady name Vuyo was assigned to my case. She promised to look into my issue and call me back on Friday, as the day progressed no call was received I called FnB back again (using my airtime) and I was told her line was busy and she would call back. Today is Monday 17:06 and still no call back received furthermore I still have no resolution to my issues.
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Replies (1)
FNB (First National Bank)'s replyOfficial
12 Nov 2019, 08:24Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply12 Nov 2019, 08:24
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
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