One true great staff member - Shakti Govender

This review and compliment is for the agent I just spoke to a few moments ago, Shakti Govender from their online division. After over a month of trying to get assistance from FNB, I finally gave up and asked them to close the account which I was never able to use. Today this lady called me, wonderful service, and she even understood the frustrations I went through, if you had more staff like her, I would still be willing to keep my account active.

However, First National bank, please change your slogan, How can we help you? and make it We will make sure to avoid helping you at all costs. People think your bank is good, but clearly this is far from true.

Shakti Govender, perhaps needs to start training your other staff