One Time pins not being sent
<p>I bank with Rand Merchant Private Bank (#RMB, #FirstRand), which really is a fancy word for #FNB.</p> <p>From October last year I have been unable to do any online transactions to third parties (read online vendors) as FNB is unable to deliver a "One time PIN" or "OTP" to my mobile phone. This problem affects any attempt to transact with any online vendor that requires a "Verified by VISA" interaction, as well as the eBucks site. In this regard I have been sent from pillar to post, and have spent a huge amount of my time on my phone to try and resolve this - all to no avail.</p> <p>After having given them final notice of my intent of taking my fight to social media earlier today should they not phone me urgently, I have had no response, and this here is my announcement of my intent to my account with RMB.</p> <p>I have been a loyal client to them since 2001, but for all this time they have yet to tell me whether any of my property finance requests have been approved, financed any of my vehicles, nor have been able to really provide me with any service whatsoever, other than to charge me fees and give me a nice looking black credit card.</p> <p>To anyone wishing to do business with either FNB or RMB, all I can say is that you should consider my situation and decide for yourself if this is a bank that would really serve your interests over their own.</p>