One rotten potatoes spoils the whole bag FNB branch Johannesburg main street

I visited FNB Johannesburg main street on 22/08/2022 to order a new card and I was chanelled to Zikhona. She was so unfriendly and assisting me with my issue she was busy with her cell phone, from time to time I had to pause because I could see that she was not paying attention to what I was saying to her.When I pause she would put her phone away and concentrate in our conversation.This happened throughout the consultation.I left the branch and just thought it's a Monday, may be she had personal issues that she needed to attend to coming from the weekend. I went back to the branch again on 25/08/2022 to collect my card and I was channeled to her again.I got the same treatment I got on the precious visit.She was busy with her cell phone, I spent more time in the branch than I should have because she would from time to time stop working on her computer take her cell phone and start text.That is so unprofessional and she has no heart for customers.She does not deserve to work in the front office may be the bank should move her to the back office otherwise customers will opt to visit other branches because of her lack of customer service and professionalism. She literally cancels out the good customer service that I got from the African guy who received me into the branch and allocated me a ticket number.All the time when I was at the branch this gentlemen was so caring and he even came to me whilst I was seated and asked if I have received help and I told him that I'm waiting for another customer to finish with the phone as I wanted to call ***** department.This gentlemen was addressing me with my surname with the prefix Mr.He took me to another office and gave me access to a phone instead of waiting for the first customer to finish.He is so professional and knows how to handle customers.Its a pitty that he works with people like Zikhona who have no regard of what customer service is about.