One person makes all the difference...

<p>As easy as FNB say their processes are, as a first time user it has been frustrating. Every single employee has something different to say about one single process. It blows my mind and keeps me running around except at my desk doing it all online!</p> <p> </p> <p>But faith restored by Catherine from the FNB Branch in Canal Walk today. Catherine, you taught me much in a short time. It's all about attitude! And it reminded me that I am responsible for my own too. </p> <p> </p> <p>Your ability to resolve, stay calm and offer passionate service made all the difference for me today. If only FNB has more employees like you behind their desks and numerous call centre numbers, then FNB will reach their objective.</p> <p> </p> <p>Thank you so much for taking time to help and assist me. Within minutes I was in and out!</p> <p> </p> <p>Bless you and please continue making a difference the lives of those who walk through that door!</p> <p> </p> <p> </p> <p> </p>