NF
Nireshni F

1 reviews | Active since Jul 2011

29 Apr 2015, 19:19

One month to open a business bank account :-(

I tried to open a business bank account with FNB and to date this has still not been done. I sent in the requated documentation to be told that the application was rejected as more documentation was required. This happened three time after this. I then called their their call centre again to be told that it has been escalated as a priority and I would hear from them within 3 days. It has now been a week and a half that I have not hear from them. When I called today I was told that it has still not been processed but the agent cannot liaise with the department responsible for the processing.<br> <br> I have had it with FNB. Tomorrow morning I will open an account with Standard Bank and then close my 3 other FNB accounts. Really pathetic FNB!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Apr 2015, 08:32
Official
Hello Nireshnif,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to Business Banking who will contact you shortly.

Complaint reference 675468.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)