One hand washes the other

It's now been a month since my 1st complaint and nothing substantial has been given to me. All I got was an email from Samantha Malgas telling me information that I already know (That my account was placed on hold, and the hold can't be removed due to multiple complaints).

I responded, telling Samantha Malgas that i'm willing to correspond and fully cooperate with FNB to comply, and if there's anything I'm required to do in order to resolve this issue, Fnb should tell me and it will be done. At the end of the day I want my name cleared and my business account unfrozen and closed the same way it had happened with my personal account; that was frozen the same time as my business account for the same reason, but instead of both the accounts getting unfrozen, only my personal account was unfrozen and closed, yet my business account remains frozen.

Let's please work together FNB