One hand doesn't know what the other does in FNB.

I applies for a tax free savings account on the FNB app. The next day I got a phone call while I was in a meeting and couldn't take the call. FNB then sent me an SMS requesting me to call a number. I call the number it give me 2 options 1 for service and 2 for sales. I select 2. I am put through the phone rings once and it goes dead. I phone a second time and select 1 and a few other options thereafter. I have to put in my ID number and 6 digits of my card number and the pin number. It informs me that I am authenticated. I get through but the person can't help me and has to transfer me to another number. Why send me an SMS to phone a number if I need to phone another number. Your automated systems are very poor. I joined FNB because I though they were technologically ahead of other banks but I can see there is no difference. Nicollete De Lange couldn't help me because she needed my ID number. I informed her that I am already authenticated. She informed me that as soon as you are transferred then you must be re-authenticated. What a waste of time. She also informed me that they are the department that sends out the SMSes so she is not sure why I was sent the wrong number on the SMS. Here I am wanting to open a new account and you can't even get it right. As a result of this poor service once again I will consider other investment alternatives.