One Frustrated customer

It is absolutely frustrating getting through to these people. I complained literally in this week seeking assistance with regards to my debit order date for my personal loan, received calls from very lovely ladies regarding it promising that i will be assisted. I have tried numerous times to get through to their loan department to follow up with my query, been on hold for 40, 60 and 25 mins with NO answer. FNB needs to sort this out, seriously considering switching banks because of the extremely poor service.